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More queries related to your experience
Payments
The payment amount has got debited multiple times
Sorry that the amount got debited multiple times from your account.
Please contact us here and provide your Order ID and we promise we'll get in touch with you within 2-3 working days.
Bank Refund: 7 to 10 working days
Wallet Refund: Within 24 Hours after the product has been picked up
We will surely get back to you within 24 hrs.
I am unable to pay for my order using Lulu Wallet
Sorry! We will not be able to help you with a solution right away. We request you to get in touch with us, using the options below.
We will surely get back to you within 24 hrs.
I am unable to pay for my order using Lulu Points
Sorry! We will not be able to help you with a solution right away. We request you to get in touch with us, using the options below.
We will surely get back to you within 24 hrs.
The payment got deducted for my order but it is still reflecting pending/pending payment in app
We're on it. Have a lil more patience till the time we will check with the payment gateway. As soon as we get the confirmation, we would update the status right on your dashboard.
We will surely get back to you within 24 hrs.
Others
Coupon / Lulu Points / Discounts Related query
I have placed my order but haven't received Lulu points
We request you to get in touch with us, using the options below.
We will surely get back to you within 24 hrs.
I have an issue with the coupon / discount
We request you to get in touch with us, using the options below.
We will surely get back to you within 24 hrs.
My cashback didn't get credited
We request you to get in touch with us, using the options below.
We will surely get back to you within 24 hrs.
Others
I have an issue with the mobile app
Sorry! we are not able to recommend a solution. Please get in touch using the "CONTACT US" option below.
We will surely get back to you within 24 hrs.
Facing some other problem?
How to unsubscribe from your promotional e-mails / sms?
That's just a click away.
Please click on the Unsubscribe link already given on our promotional emails you have received.
We will surely get back to you within 24 hrs.
There is a problem with my wishlist
We request you to get in touch with us, using the options below.
We will surely get back to you within 24 hrs.
Unable to place order
We request you to get in touch with us, using the options below.
We will surely get back to you within 24 hrs.